Shipping

 

All our jewellery is carefully prepared and shipped from our workshop in Mallorca, Spain.

 

All orders are shipped with tracking, so you can follow your parcel every step of the way.

 

Shipping costs: €8

Free shipping on orders over €100.

 

Estimated delivery times:

 

• 10–15 days for European destinations.

• 15–21 days for destinations outside Europe.

 

Please note that delivery times are estimates and may vary depending on the destination and postal services.

 

Returns

 

We want every Carat de Terre piece to bring you joy.

 

If you are not completely satisfied with your purchase, you have 14 days from the date of delivery to exercise your right of withdrawal, in accordance with our Terms & Conditions.

 

Full details of our return policy can be found in the “Right of Withdrawal” section.

 

If you experience any issues with your order, please don’t hesitate to contact us. We will be happy to help and find a solution as quickly as possible.